Shipping policy
Thank you for visiting & shopping at Sportsworld Murwillumbah. Following are the terms and conditions that constitute our Shipping Policy.
Insurances & Shipping 'extras'
We are not held liable for any damages/missing parcels during transit. Australia Post provides compensation for lost or damaged items up to $100 basic cover, but for higher value items you need to purchase "Extra Cover" when sending. If you would like to add insurance ($9) or signature on delivery ($3), please email us at info@sports-world.com.au.
Combining Orders
If you have already placed an order and you would like shipping to be combined, please choose 'local pickup' and leave a note at checkout. If it has already been dispatched, or it exceeds shipping limits, you will be invoiced for the outstanding amount before it is sent.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. Please allow additional days in transit for delivery.
Shipping Rates
Shipping charges for your order will depend on the items ordered & the location delivered. To the best of our ability, the shipping rates will be calculated & displayed at checkout. Factors such as the weight & dimensions, and the delivery location (often rural locations) can alter the cost of shipping hugely. If an order exceeds the shipping limits already paid, you will be invoiced the outstanding amount before it is sent.
Shipment Confirmation/Tracking & Delivery
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you did not enter an email at checkout (and instead only entered a phone number), you will not receive an email.
We are aim for prompt delivery, please note that all delivery time frames are estimated only. Australia Post provides these as best-effort estimates and does not warrant specific performance. Your tracking details will provide a more accurate estimate of your expected delivery date.
Christmas Delivery deadlines are provided by Australia Post and we follow these guidelines to ensure delivery as fast as possible, sometimes delays can happen due to high demand and we suggest you have your items ordered as soon as possible. click here for full details for dates: https://auspost.com.au/sending/christmas-sending-dates
Customs, Duties And Taxes
Sportsworld Murwillumbah is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Sportsworld Murwillumbah is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contacting Us
If you would like to contact us concerning any matter relating to this Shipping Policy, you may send an email to info@sports-world.com.au